Fix Bluetooth device connection when paired To figure out what profiles your Bluetooth device supports, you’ll need to check your manufacturer’s website for documentation. Personal Area Networking User Profile (PANU 1.0).Hardcopy Cable Replacement Profile (HCRP 1.0).Bluetooth LE Generic Attribute (GATT) Client.Audio/Video Remote Control Profile (AVRCP 1.3).Advanced Audio Distribution Profile (A2DP 1.2).Wireless devices to work on Windows 10 must use one of the supported Bluetooth profiles: If this is the problem, you’ll need to remove and reconnect the Bluetooth device again to resolve the issue. In the case, you just updated to Windows 10, and your Bluetooth device is not working, it could be that the device uses a custom Bluetooth profile. Fix Bluetooth after upgrading to Windows 10 If the operating system still can’t detect the device, manually download and install the Bluetooth device driver from your manufacturer’s support website. Once your computer rebooted, open Device Manager again, and if you still don’t see Bluetooth listed, click the Scan for hardware changes button on the top-right. Restart your computer to complete the task. Right-click the “Unknown USB device (Device Descriptor Request Failed)” entry and select the Uninstall option. To allow Windows 10 to reinstall the Bluetooth driver, use these steps:Įxpand the Universal Serial Bus controllers branch. Also, you’ll notice an “Unknown USB device (Device Descriptor Request Failed)” entry under Universal Serial Bus controllers in Device Manager. Sometimes, it could also happen that you’re having issues, you uninstall the Bluetooth driver, but after restarting your computer, Windows 10 won’t reinstall the driver automatically. Head over to the Bluetooth manufacturer’s support website, download, and install a compatible driver for Windows 10. Use your favorite search engine to research the hardware ID you copied to figure out the device name and manufacturer. Right-click the hardware identification (for example, USB\VID_), and select the Copy option. Under the “Value” section, look for the hardware identification. Use the “Properties” drop-down menu and select the Hardware Ids option. Select the unknown device, right-click it, and select the Properties option. You can find out if it’s compatible using these steps: Sometimes Bluetooth may not appear in Device Manager if the driver isn’t compatible with the version of the operating system. If the operating system can’t find any new driver, you can visit your computer manufacturer’s website to download the latest driver and instructions to complete this task. Right-click the Bluetooth adapter and select the Update Driver Software option.Ĭlick the Search automatically for updated driver software option. Search for Device Manager and click the top result to open the app. If there is support for Bluetooth, you can use Device Manager to see if the latest driver is available: When the Bluetooth page is in the Settings app, it’s possible that something is wrong with the adapter driver or the device doesn’t include support for this kind of connectivity. Fix Bluetooth using Hardware and Devices troubleshooter.Fix Bluetooth when you can’t transfer files.Fix Bluetooth device connection when paired.Fix Bluetooth after upgrading to Windows 10.Fix Bluetooth missing in Device Manager.In this guide, you will learn the steps to fix many of the connection problems with Bluetooth devices on Windows 10. If you’re having issues connecting a Bluetooth device to your computer, there are many troubleshooting steps you can do on Windows 10. However, while devices should automatically reconnect when they’re in range, Bluetooth isn’t perfect, and sometimes you will come across connectivity problems. Bluetooth on Windows 10 allows you to quickly connect an extensive array of wireless devices to your computer (such as speakers, mice, and keyboards).
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